We know that you will be pleased with your purchases from U-bop.com. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Goods are refunded within 30 days.

Need to return an item?

We hope that you are pleased with your purchase from U-Bop. However, we understand there are occasions when you need to return goods to us. You can request a return using our easy to use, online returns system which is accessed via your account.

Downloadable Return/Exchange Form - Microsoft Word Format